Privacy Policy

This Privacy Policy explains how Joeckel Design of Green Bay, Wisconsin ("Joeckel Design," "we," "us") collects, uses, shares, and protects information in connection with the Outreach Platform website and service (the "Service"). It covers visitors to this site, our customers, and the prospects we contact on our customers' behalf.

1. Information we collect

• Website usage. Via our own first-party analytics we log IP address, approximate (city-level) location, device and browser type, pages viewed, referring URL, and campaign parameters (such as UTM and click tags). We do not use third-party advertising cookies on this site.
• Free plan tool. When you use the "get a free outreach plan" tool, we collect the website URL and email address you submit and the AI-generated plan we return.
• Chat assistant. Messages you send to the on-site assistant and a session identifier, so we can respond and follow up.
• Account & billing. Your name, business, and login email; and, for paid plans, billing details processed by our payment provider (we do not store full card numbers).
• Service & campaign data. Prospect information we source or you import (such as business name, role, and contact details), the content of campaigns, and performance data (sends, replies, opt-outs).

2. How we use information

We use information to operate and deliver the Service, run and improve campaigns, source and qualify prospects, respond to inquiries, provide support, process billing, maintain security and prevent abuse, and comply with legal obligations.

3. Service providers

We share information only as needed with vetted providers who process it on our behalf, which may include: payment processing (Stripe), messaging and telephony (Twilio), email delivery (Resend), AI processing (Anthropic), cloud hosting and storage (Microsoft Azure), and scheduling (Google). These providers are permitted to use the information only to perform services for us.

4. We do not sell your data

We do not sell your personal information or your prospects' personal information, and we do not share it for third-party advertising.

5. Prospect data and our role

When we run campaigns for a customer, we act as a service provider (processor) handling prospect data on that customer's behalf and instructions. Our customers are responsible for having a lawful basis and any required consent to contact those prospects. If you are a recipient of outreach and want to opt out or have your information removed, reply STOP to a text, use the unsubscribe link in an email, or contact us via the Help page, and we will honor your request.

6. Opt-out and suppression

We honor opt-out and do-not-contact requests across channels and retain a record of them for the purpose of enforcing suppression on future campaigns.

7. Cookies and local storage

We use essential first-party storage (for example, a session identifier for the chat assistant) and first-party analytics as described above. We do not use third-party advertising or cross-site tracking cookies on this site.

8. Data retention

We retain information for as long as needed to provide the Service and for the life of your engagement, and then delete or de-identify it on request after termination, except where we must retain it to meet legal, tax, accounting, or suppression-enforcement obligations.

9. Security

Account access uses passwordless magic-link sign-in, and data is encrypted in transit. No method of transmission or storage is perfectly secure, but we take reasonable measures to protect information.

10. Your rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to opt out of certain processing. To make a request, contact us via the Help page or at kyle@joeckel.design. We will respond as required by applicable law.

11. Children

The Service is for businesses and is not directed to children under 18. We do not knowingly collect information from children.

12. Changes & contact

We may update this Policy from time to time; material changes are reflected by updating the date above. Questions or requests? Contact us via the Help page or at kyle@joeckel.design.